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Ever received a damaged product or come across an unfair treatment, you have every right to file a complaint. We believe that as a consumer you must stand up for yourself and fight for justice! Hence we help you navigate the entire process smoothly.Consumer courts are made to ensure fair treatment. They grant the compensation for the unfair treatment you have encountered.For any legal assistance Online Legal India exists and guides you through the process. Stand up for yourself today and seek the justice you deserve!
Introduced in 2019, the Consumer Protection Act replaced the 1986 Act and established new customer rights, such as...
Fines for Misleading Ads
The Consumer Protection Act (CPA) allows for fines up to ₹10 lakhs and imprisonment up to two years for misleading or false advertising. These penalties can increase to ₹50 lakhs and five years imprisonment, respectively.
File Complaints from Anywhere
This new rule empowers consumers to file complaints from any location, including home, office, or anywhere else with internet access.
Compensation for Defective Products
If a consumer suffers a loss due to a faulty product, they have the right to file a complaint against the manufacturer or service provider and seek compensation. The manufacturer or seller can be held liable if the product fails to meet its express warranty.
What is a Consumer Complaint?
Imagine you are buying a product or receiving a service and it doesn’t not turn out as expected.A damaged product and an unfair treatment is something that you must raise a complaint against.The Consumer Protection Act, 1986 helps consumers with legal protections.It helps to file a formal complaint against a business or the service provider, if they refuse to address the issue.If a business fails to refuse a problem despite requesting, that’s when a complaint is typically filed.You must ensure to include all relevant details while submitting a complaint.
How to File a Consumer Complaint
1. Send a Notice Highlighting the Issue
Write to the manufacturer or seller explaining the issue you had with their product or service. Talk to a lawyer if your claim is above ₹10,000.A formal notice from their side has to be sent on your behalf to show that you’ll be taking legal action.
2. Wait for the Vendor's Response
The company may reach out to you after the notice has been sent.If you don’t recieve a response within 15 days, usually, you might as proceed to the consumer forum.
3. Choose the Right Consumer Forum
Based on the claim amount, you can select the right consumer forum. You or a representative can file a complaint with the districtu forum or state/national commission. The process can take anywhere between six to eighteen months, so be prepared for that.
4. Submit a Written Complaint
The format of your complaint can depend on which forum you go ahead with.Our experts can help you with drafting a clear and concise complaint that includes all mandatory details.Make sure that you submit a copy of the legal notice that you have send to vendor which proves that you have taken an attempt to settle the issue outside of court.
5. Pay the Court Fee
You will need to pay a court fee depending on how much you are claiming. And if you win the case, the court can order the seller to payback for all your costs.
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FAQ
When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.
Yes. We provide end to end legal solutions for our clients. We cover all the stages from document preparation till filing a case, for which we charge a nominal fee of Rs.4999/-.
If anyone is not satisfied with the decision of the National Commission then according to Revision Petition, he or she can file a Special Leave Petition in the Supreme Court within a period of thirty days, which is the limitation period mentioned in the Consumer Protection Act.
When a complaint is made against a person and that person fails to comply with State or National Commission’s decision, he or she shall be imprisoned for up to one month that might extend to three years.
Obviously a consumer can claim compensation from a company depending on the case and on condition he can prove it in the court.
You can file your complaint in Consumer court / forum, or if you need any legal help with regards to your complaint you can contact us and We will help you in taking strict actions against the service provider by sending legal notice to the company. The customer just needs to choose from the package options.
Yes you do need evidence in order to support the complaint you file. The evidence should be legible and read without any problem.
You can make the payment through Debit Card, Credit Card, Netbanking and Paytm.